General Utility Information

The City of Gardner provides water, sewer, and electric service for most residents and businesses in Gardner.  To obtain assistance with billing, hook-ups, disconnections or other utility questions, contact Customer Service at (913) 856-7535 or email.

Billing Cycles--Mail Dates
Depending on where you live in town, your utility bill will be mailed on either the 7th, 17th, & 27th of each month for the previous month’s service.

Payment of Bills
All payments for utility services are due within twenty days of the billing date. The bill must be paid in full by this date to avoid a 10% penalty. Failure to make payment within 7 days of this date will result in discontinued service. Utility bills are payable by mail, drop box or in person at City Hall. Payment may be made by cash, check or money order.

Drop boxes for utility payments are located at the following locations:

• Embarq - 435 East Main Street
• Conestoga Mobile Home Park - 1199 East Santa Fe (near Clubhouse)
• Consentino's Price Chopper - 830 E. Main Street (inside by Customer Service desk)
• First Kansas Bank - 109 E. Main Street (located next to ATM)
• City Hall - 120 E. Main Street (located on the east side of the building)
  
  

Payment of Bills
Utility Billing Online offers customers a convenient way to track and pay their electric, water and sewer bills online. Customers can obtain billing information by registering their utility account number and PIN, a Personal Identificatin Number they receive from the Finance Department. To register for Utility Billing Online, vist the Online Payments page of our website.

New Residents and Transfers
New residents are required to complete a service request, pay a service fee and a utility deposit to establish utility service. The service fee is a connection charge of $10.00 per service or $15.00 for both water and electric. Transfer customers will also be subject to the same connection fee. The utility deposit for a residential utility customer is $25.00 for water service and $75.00 for electric service.

Temporary Disconnections
Customers requesting that service be temporarily disconnected will be charged a disconnect fee of $10.00 per service or $15.00 for both services. Payment of a regular connection fee will also be required when service is reconnected.

Refunding of Deposits
Customers who have paid their utility bills for a period of one year and have not had a delinquent utility bill can be eligible for the return of the deposit as a credit on their next applicable utility bill.

Electric Service Out of Gardner’s Service Region:
The City of Gardner provides electric service to the majority of Gardner. Where Gardner is not the electric service provider, Kansas City Power and Light (KCP&L) is the electric service provider.

• KCP&L Business Office - 1-800-223-0755 or www.kcpl.com

Gas Service:
Kansas Gas Service is the local provider of natural gas service. Atmos Energy also services a limited area.

• Kansas Gas Service
  Customer Service - 1-800-794-4780 or www.kansasgasservice.com
• Atmos Energy
  Customer Service - 1-800-621-1867 or www.atmosenergy.com

Local Telephone Service:
Service is provided by Embarq, Time Warner and SBC, in limited areas.

• To Establish Service:

  • Embarq
    • Visit your local Embarq Store at 225 N. Moonlight Rd. 913-856-2128
    • Residential - 1-800-788-3500 or www.embarq.com
    • Business - 1-800-901-9675
  • Time Warner
    • Residential - 816-743-2419 or www.timewarnercable.com

  • SBC/ATT
    • Residential - 1-866-999-6181 or www.att.com
    • Business - 1-888-288-8404

Cable Service

• Time Warner provides cable television

  • Business Office - 1-800-531-2453 or www.timewarnercable.com

Internet Service

• Embarq provides high speed internet DSL service and Time Warner provides cable internet service

  • Embarq
    • 1-800-788-3500 or www.embarq.com
  • Time Warner cable internet
    • 1-800-531-2453 or www.timewarnercable.com