As the public water utility, the City of Gardner strives to ensure that the public water system provides safe, clean, and dependable water to the community.
The water source for the City of Gardner is Hillsdale Reservoir. The Hillsdale Water Treatment Plant was constructed in 1998, and updated and expanded in 2006. the facility is capable of treating up to 4.0 million gallons of water daily. The City stores more than 3,000,000 gallons of water in Towers and Storage Tanks located around the community.
Equally important to water availability is the water quality. Water Quality is monitored many times daily including weekends and Holidays to be assured we stay within the safe ranges of drinking water regulations. Regulations are put into place by the Environmental Protection Agency (EPA) and Kansas Department of Health and Environment (KDHE). The safety of drinking water is the #1 Goal for the staff here in Gardner.
Although taste and odor issues are seldom in our system we take them seriously. Taste and odor issues rarely have significant impact to safety but could be a sign of a larger issue that needs to be addressed. We urge all customers to notify us of any taste or odor issues they may be experiencing so we can investigate the issue and try and determine the cause of any such issue.
Backflow takes place when water in a distribution system flows in the opposite direction from what is normal. Backflow prevention devices are required to protect the public water supply from cross-contamination by sprinkler systems, boilers, carbonators, etc. Failure of a backflow preventer can be a serious health risk to the water customers that share the system. Failures have been determined to hospitalize people or potentially even kill people because ot the contamination of a drinking water system.
The Line Maintenance Division is responsible for water main installations, new service installations, general repairs and maintenance, inspections, valve and hydrant maintenance, meter repair and inventory control. The process for requesting and installing new water service lines with meters is provided in the attached Water Service Installation Procedures document and Water Line/Meter Detail Drawings.
The Water Treatment Division is responsible for all aspects of the drinking water system to include Safety, Quality and Availability. This includes 10's of thousands of tests conducted every year to assure the safety and quality of the drinking water customers use daily.
Water Conservation encompasses the policies, strategies and activities to manage fresh water as a sustainable resource, to protect the water environment, and to meet current and future demands. Population, household size, growth and affluence all affect how much water is used. With proper water conservation customers can save money on monthly bills as well as save money on future upgrades and expansions that will be needed to serve our customers.
For questions regarding a City water utility account or billing issues, contact Utility Billing at 913-856-7535.