Submit a Service Request

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Got a question? Want to report a problem? Submit your question or request, and we will help you find the answer or connect you to staff for solutions.

The Service Request System is designed to be your one-stop spot for questions, concerns and requests. Requests are monitored Monday – Friday during business hours. For all Police, Fire and Medical Emergencies, please call 9-1-1.  For after hours or emergency Utility problems (electric outage/no water/sewer back-up), please call 913-856-6802.

How To Use

Service Request System:

  1. Browse through the categories listed below to find information on common questions and concerns.
  2. If you need to submit a request, use the Log In box to access your account (if this is your first request, please register and complete the verification step).
  3. Once you have logged in, choose a Category or Topic from the drop down menu on the form and select a Topic to create a new service request.
  4. Hang tight for your request to be routed; anticipate a response within 3-5 business days.*
  5. To view requests that you previously created, click on "Service Requests (requested by you) in the top black menu bar.

You will receive an email confirming that your request has been received. You may then log back in to your account to make any corrections or add more information to your request. Responses and updates to your request will also be accessible within your account.

* The City of Gardner makes every attempt to respond to issues within three business days. Your request will be handled on an individual basis. In some cases, it may take longer to actually resolve.

Please note that information submitted via this system is subject to the Kansas Open Records Act.

Please click on the categories and topics below to find information about common problems. If you do not find the answer to your issue, please log in or register to make a new service request.